Shipping policy

Thank you for choosing Ganisoo. We are committed to delivering your order safely and efficiently, no matter where you are in the world.

Processing Time

All orders are carefully prepared and processed within 1–3 business days after payment confirmation. During busy seasons, launches, or promotional periods, processing times may be slightly extended.

Shipping Times

Delivery times may vary depending on your location and the shipping carrier. Estimated delivery times are:

Germany: 2–3 business days
Europe: 4–10 business days
United States: 7–15 business days
International Orders: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs procedures, weather conditions, carrier delays, or peak holiday seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and selected delivery method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package.

Customs & Import Fees

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address Information

Please ensure your shipping address is correct before completing your purchase. Ganisoo is not responsible for delays or lost packages caused by incorrect or incomplete address details.